We are hiring!

Thursday, 20th July 2017

We are hiring! - Could you work in The Shop?

Could you work in The Shop?

We are looking for a motivated, enthusiastic person to work in our gorgeous shop! 

Please send in your CV by 28th July 2017 in order for interviews to commence w/c 7th August. 

Job Description – Retail Assistant. 

Hours: Variable

Salary: Minimum Wage

Contact: shop@thestation.co.uk

Job Purpose. To assist the Retail Coordinator in the efficient running of the Gallery Shop.

Key Responsibilities:

Retail

  • To deliver the transactions of goods sold linked to sales
  • Assist in the receiving and selling of goods.
  • Assist with the pricing and setting up of goods to be sold.

Financial

  • Manage the till and ensure that the float is reconciled at the end of each day.

Operational

  • Support the Retail coordinator as required and respond to delegated tasks.
  • Handle complaints and customer issues.
  • Support volunteers with sales of gallery art and Gallery Shop.
  • Handle incoming telephone enquiries.
  • Actively seek customer feedback and monitor customer satisfaction levels by engaging with members of the public.
  • There may be additional duties, within the role.

Housekeeping

  • Recognise and deal immediately with Health and Safety hazards
  • Ensure the toilet facilities are clean and tidy
  • Ensure general areas are clean and tidy and information is displayed in a professional manner and adheres to The Station branding policies.
  • Keep all sales area clean and tidy and stock in an orderly manner.

Admin

  • Handle incoming enquiries and provide information, by email, in person and by telephone; take details and then pass to the relevant team member to action.

Person Specification.

  • Experience of working in a customer based service.
  • Be numerate and literate.
  • Some knowledge of art and design.
  • Ability to understand customer needs.
  • Ability to motivate and engage with staff and volunteers.
  • Ability to deal with difficult situations.
  • Follow procedures and processes pertaining to the sales and exhibits.
  • Be organised timely and methodical.
  • Be confident to work alone.

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